What Does "Verified" Mean on FIXIO?

A Verified Shop badge on FIXIO means the repair shop has passed our identity and legitimacy checks. It is a signal of authenticity — not a guarantee of repair quality or outcome.

What We Check

• Business identity — We verify the legal name and ownership of the business.
• Physical address — We confirm the shop has a real, operating location.
• Contact details — A valid phone number and email address on file.
• No critical flags — We check for any major unresolved customer complaints in our system.

What Verification Does NOT Mean

• We do not inspect or certify the technical skills of repair technicians.
• Verification does not guarantee the quality of any repair carried out.
• A verified badge does not mean FIXIO endorses or recommends the shop over others.

How to Spot a Verified Shop

Look for the green shield ✓ badge on the shop's profile page and in search results. Unverified shops may still operate on FIXIO — verification is optional but encouraged.

Reporting Concerns

If you believe a verified shop is misrepresenting itself or acting dishonestly, please report it via our Support Centre. We review all reports promptly.