Who Can Leave a Review?

Only customers who have completed a booking through FIXIO may leave a review for a repair shop. This ensures all reviews are based on genuine, real-world experiences.

What "Verified Booking" Means

A review marked Verified Booking means it was left by a customer who booked and completed a service through FIXIO — their appointment was confirmed and closed in our system. This is the most trustworthy type of review.

Review Guidelines

• Reviews must be honest and based on your actual experience.
• Do not include personal information (your own or the technician's).
• Reviews that contain hate speech, threats, or irrelevant content will be removed.
• You may not be offered payment, discounts, or gifts in exchange for leaving a review.

Can Reviews Be Removed?

FIXIO may remove a review if it violates our guidelines, is found to be fraudulent, or is the subject of a successful dispute. We do not remove reviews simply because a shop disagrees with them.

Shop Responses

Repair shops can post a public reply to any review left on their profile. Responses must be professional and respectful — abusive responses may result in account suspension.

Disputing a Review

If you believe a review about your shop is fraudulent or violates our guidelines, you can flag it for review via your Shop Dashboard or by contacting [email protected].